Laundry Management System
The "Laundry Management System" is a comprehensive software solution designed to streamline and optimize the operations of laundry businesses, providing a seamless experience for both customers and staff. This innovative platform offers a range of features to enhance the efficiency and effectiveness of laundry management, catering to various user roles and needs. It includes the "PICKUP & DROP" service module.Key Features:
Accounts:
Super Admin:
Full access to system settings and data across all stores.
Manager:
Access to view all data and activities of assigned stores.
Staff:
It is limited to editing capabilities subject to manager approval.
Rider:
Access to view and manage assigned orders for pickup.
Customer:
Ability to place orders, select pickup/delivery options, and utilize express services.
User Stories:
Customer:
Customers can easily select laundry items like an e-commerce platform, with a fixed 7-day collection notification. Options for self-pickup, delivery, or express service (with a percentage-based increase in cost). Convenient request for locker pickup, providing item details and locker number.
Staff:
Staff can create Point of Sale (POS) orders for walk-in customers, assisting in account creation. Generate invoices for customers, including customized invoices for external deliveries. Print item tags based on product specifications. Assign cleaned items to specific boxes for logistical management. Update order status, with automated email notifications to customers.
Customer:
Customers can easily create accounts for online ordering. Place orders online and schedule collections based on predefined settings. View recent orders and invoices.
Other Features:
Adjust business days completion based on public holidays to accommodate varying work schedules. Detailed insights into customer payment methods (visible to staff and above). Comprehensive sales tracking for both online and retail transactions.
Additional features are specific to individual stores, enhancing flexibility and customization. The "Laundry Management System" is designed to optimize laundry business operations, improve customer interactions, and streamline logistical processes. With its user-friendly interface and robust functionality, it empowers laundry businesses to deliver exceptional service while maintaining control and efficiency in their operations.
